On the public step, answering English continues to the application, answering Spanish continues to a contact form, and the other eleven languages carry an instruction to telephone the intake line and no button at all. On R-3012 the same person reaches the desk twice, three days apart, through two of those journeys, and only one of the two records says which language she can be spoken to in. This desk reads each record against the branch its language actually carries, names what one record holds and another does not, places the reported income against the figures published for 2026 in code, quotes the public rule that governs each question, and hands the request to a person. It determines no eligibility, translates nothing and contacts nobody.
The language question, the thirteen options and the thirteen branches read on the public intake step on 2026-09-15, each with its status: observed, partly observed, not accessible, or added. Nothing was submitted and nothing behind the Continue button was opened.
Ten invented requests, invented neighbours, relatives and interpreters, and the invented internal policy of an invented program. Every clause of it is labelled simulation policy, not this organization's policy.
45 CFR 1611, 1620 and 1626 and the 2026 income appendix, quoted from eCFR with the source and the date. Real rules, never paraphrased, never attributed to the organization.